Important -
Please read this section in its entirety prior to placing your order or
attempting to return items.
Wedding Solutions Superstore carries products from 4 different manufactures. Separate shipping charges apply for products
ordered from each of our four stores including the Wedding Solutions Store, Cathy's Concepts, Hortense & Kerenza and Beverly
Clark.
Orders that are applicable for our free shipping discount only apply to purchases of $150 or more that are ordered from one
manufacturer.
All orders,
including expedited orders, take two to six business days to process prior to
shipping, depending on the level of personalization. Certain items may have an
additional processing time which will be noted in the item description. If an
item is out of stock, it is noted in the item description. Your order is
automatically placed on hold until the date specified. If an item becomes
unavailable after you place your order, we will let you know when to expect it
and give you the option of canceling or changing your order.
Please allow adequate time for shipping after your order processes.
UPS ground can take up to ten (10) business days. Therefore, your order may take
approximately ten (10) to sixteen (16) business days from the date it is placed.
Orders to Alaska, Hawaii, Canada, or Puerto Rico may take longer and there is an
additional shipping charge. If you have ordered from different collections, your
items will come from different distribution centers, so you will receive your
total order in multiple shipments within that time frame.
To expedite your order, you can choose express shipping for an additional
charge. Your order will still take at least 2-6 business days to process, but
this cuts down on the actual shipping time. Generally a Second Day Air package
will arrive in approximately 5-6 business days and an Overnight Express package
will arrive within 3-5 business days. We cannot guarantee on-time delivery if
your wedding is less than two weeks away, but every effort will be made to get
your package to you on time. Please consider weekends and holidays when placing
your order, as they are not included in shipping estimates.
Please see the "Shipping Charges" table when viewing your cart, for rates.
Items which may not be returned or exchanged:
-• Items which have been opened.
-• Cameras
-• Jewelry (including tiaras and hair items)
-• Personalized or Engraved items are not returnable unless there is an error on our part. We cannot guarantee correct
personalization on items ordered via telephone, so we recommend ordering these items online
-• Invitations and printed items are never returnable, so we recommend buying a paper sample prior to placing your invitation
order.
-• Food items cannot be returned
INVITATIONS/STATIONERY ORDERS:
Order Approval: Orders are approved and processed within 24-48 hours from the time you place the order online. Orders
placed
on Friday are processed on the following Monday. Processing times do not include SAT or SUN. Please combine processing,
production and shipping time for total order turnaround.
Printing Times: Wedding Invitations, stationery, anniversary products, baby products, greeting cards and special
occasion
invitations will generally print within 3-4 business days
Business Stationery & Office Products
~Approximately 5 - 7 business days
Specialty Products: (i.e. engraved invitations)
~Approximately 15 business days
Shipping: Charges are based on weight and destination. Most orders are shipped UPS Ground Service. Be sure to add on
the
appropriate shipping time (2-7 business days) based on your location and shipping service level. For an expedited shipping
service, please indicate method on shipping screen. Please combine processing, printing and shipping time for total order
turnaround.
Samples: Find the invitation you are interested in and click on the image. Click on "request a sample" link located top
right of large view of image. Sample invitations will be blank, envelopes are not included. Samples will ship First
Class
Mail, it may take 10-14 days for delivery.
Returns
If we receive unauthorized or late returns,
you will not receive a refund and the items will not be sent back to you without
payment of shipping and handling fees.
No return
will be accepted without authorization and all returnable items are subject
to a 15% restocking fee. Send email to
orders@weddingsolutionssuperstore.com
for information.
You will be responsible for paying all shipping fees on items returned
through no fault of Wedding Solutions Superstore. If any returned item is
received opened, broken, or without a return authorization number no credit will
be given.
Most items purchased at Wedding Solutions.com may be exchanged for items of
equal value,
from the same product collection only.
Please read the following rules regarding returns:
•
We
recommend opening packages immediately upon receipt, as all returns and
exchanges must be
postmarked
within two weeks from receipt of the merchandise, without exception.
•
No returns or exchanges will be accepted after the date of your event.
•
We will be happy to refund your money or exchange the value of the returned
product for a new product, within the specified return period.
•
You must contact Wedding Solutions Superstore at
orders@weddingsolutionssuperstore.com
to receive a
Return Merchandise Authorization (RMA) and return shipping instructions, prior
to sending any items back.
•
You must clearly mark your RMA number on every returned package. Without this
number, your return will not be accepted and you will be responsible for the
cost of shipping the item back to you.
Items which may not be returned or exchanged:
•
Items which have been opened.
•
Cameras
•
Jewelry
(including tiaras and hair items)
•
Personalized
or Engraved items are not returnable unless there is an error on our part. We
cannot guarantee correct personalization on items ordered via telephone, so we
recommend ordering these items online
•
Invitations and printed items are never returnable, so we recommend buying a
paper sample prior to placing your invitation order.
Due to variations in monitors and images, colors may be slightly different than
what you see on your screen. Please keep in mind that although every effort has
been made to ensure that the product you order is as it appears on the screen,
items may not be exactly as you expected, due to the resolution of your screen.
In addition, variations and substitutions may occur due to the availability of
raw material and the hand made nature of some items. Engraved items have
limitations on space and font and will be shipped in the default font, etc. for
the particular item. For example, toasting flutes can only have a numeric date
engraved on them due to space constraints, while knife/server sets can have the
full date written out on them.
Backorders
If items are not in stock, Wedding Solutions will ship the order when the items become available. In the event that half or
less of the items ordered are on backorder, Wedding Solutions will ship the items that are currently in stock and the
remaining items will ship separately.
Note
All Items and prices are subject to change without notice.
Wedding Solutions Superstore
7290 Navajo Road
Suite 207
San Diego, CA 92119
Tel: 619-589-1919
Toll Free: 800-606-9200
Fax: 619-589-1908
info@weddingsolutions.com
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